Shipping policy

ORDERING PROCESS

All orders are tracked shipping.
Please allow 1-10 business before your order is shipped.
Shipping costs are calculated based on the total weight of your order.
Delivery times are estimates only and are not guaranteed.
After placing your order, you will automatically receive a confirmation email at the address you provided.
Once your order ships, you’ll receive another email with tracking details (for tracked shipping only).
If you don’t receive a confirmation email, please check your spam or junk folder before contacting us @ thelegacysupport@gmail.com
All order are sent through UPS or USPS

Customers are responsible for ensuring their shipping address is correct at checkout. If your order has not yet shipped, you may request an address change by emailing us.
If your order has already shipped, replacements may or may not be possible depending on the items or size of your order. Please email us to discuss options.
If we agree to reship to the correct address, the customer must repay the shipping fee. Please note, this courtesy can only be offered once per order.

If you believe your order has been returned to us, please contact thelegacysupport@gmail.com with your name and order number.
If you’d like your order reshipped or sent to a new address, the shipping fee must be paid again.
If you no longer wish to receive the order, it can be canceled and refunded for the cost of goods only. Shipping fees and taxes are non-refundable.

THE LEGACY IMPRINT is not responsible for orders that may become lost in transit.

Our responsibility ends once the package has been handed over to the mail carrier.
It is the customer’s responsibility to track packages, contact the carrier, or file a claim directly if a parcel goes missing.
Untracked stamped mail cannot be traced, and we are not liable for lost untracked shipments.

Thank you so much for your patience and understanding!